Complaints procedure
Comments and compliments are always welcome.
Should you have a complaint, we operate a complaints procedure that adheres to national criteria.
- 1
Speak to the practice first
Please raise any complaint with the practice first, in person, by post to 29 Market Street, Galashiels TD1 3AF, by telephone on 01896 759331, or using our contact form. We believe this gives the best chance of dealing with your complaint informally, thoroughly and quickly. Patient care and satisfaction is our top priority and we aim to resolve every complaint with this in mind.
- 2
NHS Borders
If you are not satisfied with the outcome of your complaint, or the way it was handled, you can contact the Complaints Officer, NHS Borders, Borders General Hospital, Melrose, TD6 9BS.
- 3
Dental Complaints Service
Alternatively, visit dentalcomplaints.org.uk for information about the process for both private and NHS complaints.